Hot Topics

“Hotel Industry on the Right Path to Full Accessibility”

This article reports on the most recent survey of travelers with disabilities sponsored by the Open Doors Organization (ODO). While travelers continue to encounter barriers and difficulties at hotels, results indicate marked improvements in the decade since the previous survey.

For example, reports of "heavy, hard to open doors" dropped from 36% to 18% (a 50% decline) and "inadequate space in bathrooms" fell from 20% to 9% (a 55% decline). Improvements were noted in customer service as well; reports of "customer service/personnel obstacles" overall dropped from 45% to 27% (a 40% decline), while "personnel not aware of services" fell from 17% to 6% (a 65% decline).

"ADA Website Accessibility Lawsuits Escalate"

This article from Global Hospitality Group urges hotels, resorts, restaurants, banks, retailers and other businesses to ensure their websites are accessible so customers with disabilities can get information, make reservations, or purchase the goods and services available online.

New from DOJ: FAQs on Service Animals

The Department of Justice (DOJ) issued a new publication about service animals and the ADA. DOJ provides basic information about the provisions of the ADA and answers some commonly asked questions, including:

  • Can a person bring a service animal with them as they go through a salad bar or other self-service food lines?
  • Are restaurants, bars, and other places that serve food or drink required to allow service animals to be seated on chairs or allow the animal to be fed at the table?
  • Can hotels assign designated rooms for guests with service animals, out of consideration for other guests?
  • Can hotels charge a cleaning fee for guests who have service animals?
  • Are hotel guests allowed to leave their service animals in their hotel room when they leave the hotel?
  • Are gyms, fitness centers, hotels, or municipalities that have swimming pools required to allow a service animal in the pool with its handler?