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Enforcement and Mediation Resources

Title I: Employment

The Equal Employment Opportunity Commission (EEOC) external-link.gif enforces the employment provisions of the ADA and offers technical assistance on employment discrimination. The ADA covers private employers with 15 or more employees, as well as state and local government agencies regardless of how many employees they have. Covered employers may not discriminate against qualified individuals with disabilities in any aspect of the employment process.

The EEOC also offers a mediation program external-link.gif

Toll Free for ADA questions:
800-669-4000 (Voice)
800-669-6820 (TTY)

Toll Free for ADA documents:
800-669-3362 (Voice)
800-800-3302 (TTY)

Title II: State and Local Government Services & Title III: Public Accommodations

The U.S. Department of Justice (DOJ) external-link.gif enforces Titles II and III of the ADA (except the public transportation provisions, which are enforced by the U.S. Department of Transportation). Title II external-link.gif covers programs, activities, and services of state and local governments (also called public entities). Title III external-link.gif covers public accommodations (private businesses such as restaurants, hotels, and retail stores) and commercial facilities.

The Department also offers a mediation program external-link.gif

Toll Free ADA Information Line:
800-514-0301 Voice
800-514-0383 TTY

The Department of Justice Spanish language documents collection external-link.gif includes some of the most commonly requested publications, such as questions and answers, highlights, and information on how to file complaints.

The Department has also entered number of settlement agreements and consent agreements external-link.gif with a variety of businesses in the hospitality industry. These agreements can be helpful in understanding the Department’s expectations in terms of ADA implementation.

Title II: Transportation

The U.S. Department of Transportation (DOT) external-link.gif, through the Federal Transit Administration, offers technical assistance on the transportation provisions of the ADA.

Toll Free ADA Assistance Line:
888-446-4511 (Voice/Relay)