Customer Service

Publication Title
Quick Tips: Customer Service for Front Line Staff (ADANN)
Fact Sheet: Customer Service for Business (ADANN)
United Spinal Association: Disability Etiquette
Quick Tips: Tax Incentives (ADANN)
Incentivos Fiscales (ADANN)
ADA Update: A Primer for Small Business (DOJ)
ADA 2010 Revised Requirements: Service Animals (DOJ)
Frequently Asked Questions about Service Animals and the ADA (DOJ)
Fact Sheet: Food Service: Accommodating Diners with Disabilities (ADANN)
Hoja de Datos: Servicios De Comida: Cómo Ajustarlos a Comensales Con Discapacidades (ADANN)
Fact Sheet: Accessible Lodging (ADANN)
Hoja de Datos: Alojamiento Accesible (ADANN)
Expanding your Market: Accessible Customer Service Practices for Hotel and Lodging Guests with Disabilities (DOJ)
Guide for Places of Lodging: Serving Guests who are Blind or who have Low Vision (DOJ)
ADA Business Brief: Communicating with Guests who are Deaf or Hard of Hearing in Hotels, Motels, and Other Places of Transient Lodging (DOJ)
FCC Consumer Facts: Telecommunications Relay Services (FCC)
Fact Sheet: Effective Communication (ADANN)
Hoja de Datos: Comunicación Efectiva (ADANN)
ADA 2010 Revised Requirements: Effective Communication (DOJ)
Quick Tips: Sign Language Interpreters (ADANN)
Intérpretes De Lenguaje De Señas (ADANN)
Fact Sheet: Wheelchairs and Other Power-Driven Mobility Devices (ADANN)
Hoja de Datos: Sillas de Ruedas y Otros Aparatos de Movilidad a Motor (ADANN)
Fact Sheet: Ticketing (Accessible Seating in Assembly Areas; ADANN)
Hoja de Datos: Venta De Boletos De Entrada (ADANN)
Expanding your Market: Customers with Disabilities Mean Business (DOJ)
Expanding your Market: Gathering Input from Customers with Disabilities (DOJ)
Expanding your Market: Building a Diverse Customer Base (DOJ)
ADA Guide for Lodging Owners and Operators (AHLA)